Our wicks are considered “high temperature” wicks which means they can withstand high temps for up to 3-5 hrs. and still stand tall. However, if the candle is left burning for longer than 3-5 hours at a time WITHOUT trimming the wick to 1/4in, then the wick will produce a large circular “head” on the top. At that point it may become top heavy and possibly bend over into the melted wax. IF this happens, a little care will correct it.

  1. Gently use a spoon and scrape all the wax around the wick and the entire diameter of the jar to allow the wick to become visible again. You will be removing approx. 1/4-1/2in of wax around the entire diameter.
  2. Gently clip the wick at the bend where it bent over to make it be 1/4in above the wax. Basically, you will be recreating the look of a brand new candle by removing enough wax to allow the wick to be 1/4in above the wax line.
  3. Take the removed wax and place it in a wax melter so as not to waste it by discarding.
  4. Relight your candle.

Sydney Candle is a family-owned business, desiring to make the very best product we can. We committed at the inception of our company that we would bring popular yet incredible scents, wax and final product to the market. Therefore, when we consider fragrance oils, we are certain to choose top shelf, quality oils which blend well in our soy wax AND smell very strong when burning. We use the exact same percentage of fragrance in each batch, some are naturally stronger than others (based on chemical composition), but we absolutely do not skimp on fragrance oil!

Trim the wick every 3-5 hours of burn time. This is noted on the bottom of your candle. It should be trimmed to approx. 1/4 in and then relight. It will keep the wick burning clean and eliminate any carbon which may emit from a wick that is too long. Trimming also eliminates the chances of the wick falling into the wax. See top question and answer if this occurs.

Basically that manufacturer is mentioning the addition of another wax along with soy, therefore the candle is not PURE SOY, but a blended wax.

Sydney Candles are 100% PURE SOY WAX.

YES. Soy candle wax is naturally a “soft” wax with a low temperature melting point, therefore requiring a container to hold. Sydney Candles are made solely of soy wax and contained in jars as they seem to be the best container for holding the temperatures the burning wick may produce. Pillar candles, tapers and other forms of candles without containers will require another wax or additive to allow the candle to be harder than pure soy. We cannot offer these items as we do not mix our soy wax with any other wax.

Soy wax has been examined for many years and tested to be the best wax for candle use as it is toxin-free, biodegradable, clean burning and Sydney Candles are Highly Fragranced. It has been determined through research that paraffin wax contains 11 known toxins, with at least one carcinogen (a cancer causing agent)…that being Toluene. Paraffin wax comes from the bottom of a barrel of oil. It is a white or colorless soft solid derivable from petroleum, coal or oil shale, that consists of a mixture of hydrocarbon molecules. On the other hand, soy wax burns cleaner, slower and is the better alternative to traditional paraffin candles.

Our noses may play tricks on us and actually become desensitized to fragrances after a period of time. Every person is different and fragrance can be extremely subjective. Our suggestion is that you walk out of your home for a few minutes or take a drive. When you return, you will be certain to smell the beautiful aroma your Sydney Candle has made.

Yes, they are. Our candles are all clean burning and made from pure soy with only natural ingredients. If you follow the instructions found on our Product Safety page, you can ensure they burn safely as well.

It’s free with a minimum order of $100.00! Orders under $100.00 will have a flat shipping charge of $9.99

Yes they are. All of our handcrafted candles are manufactured at our facility in Cortland, Ohio.

If you’d like to return your order, please contact us via our contact page . A member from our team will be in touch with you on the following business day (Mon-Fri) between the hours of 10am-3pm. They will assist you in completing the return process.

Every return/refund is individual and will be assessed by our team upon contact. Refunds are processed within 2 business days of return confirmation from our team. Photos may be required of the product.

Returns/refunds may not be acquired due to the disliking of a scent. Returns/refunds are only available for damaged products, difficulty burning, or any other scent discrepancies.