Privacy Policy

Privacy Policy for Sydney Candle Co.
Effective Date: 5/29/25

At Sydney Candle Co. ("we", "our", or "us"), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase through our online store.

1. Information We Collect
When you interact with us, we collect the following types of information:

Personal Information
When you make a purchase, create an account, or sign up for marketing emails, we may collect your full name, email address, shipping and billing address, phone number, and payment details (processed securely via Shopify).

Automatically Collected Information
When you visit our site, we automatically collect your IP address, browser type, device type, time zone, pages visited, referring website, and usage and interaction data.

2. How We Use Your Information
We use your information to process and fulfill orders, communicate with you about your order (confirmation, shipping, etc.), send marketing and promotional emails (only if you've opted in), respond to customer service inquiries, analyze website performance and improve our services, and comply with legal requirements.

3. Shopify
Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more information, please read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

4. Sharing Your Information
We do not sell or rent your personal information. We may share it with Shopify (to power our online store), third-party service providers (like email marketing tools, payment processors, and shipping carriers), law enforcement or regulators (if required to comply with legal obligations), and business successors in the event of a merger, acquisition, or sale.

5. Cookies and Tracking
We use cookies and similar technologies to keep you logged in to your account, remember your shopping cart, analyze site traffic and performance, and deliver relevant advertising (if applicable). You can manage your cookie preferences through your browser settings.

6. Email Marketing
If you subscribe to our newsletter, we may send you updates, promotions, and news. You can unsubscribe at any time by clicking the link in the footer of any email.

7. Your Rights
Depending on your location, you may have the right to access or correct your personal information, request deletion of your data, withdraw consent for marketing, or lodge a complaint with a data protection authority. To exercise any of these rights, please contact us at [your support email].

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.